KVKK Application Procedure

1. Application recipient and channels

• Written application: A signed application sent to the official address, or through representation in accordance with the legislation.
• KEP: Via registered electronic mail (KEP) to isa.gungor.2@hs03.kep.tr.
• Electronic application: To destek@hostimor.com, using a secure electronic signature/mobile signature or from the e-mail address you previously provided and registered in our system; by a method that complies with the applicable Communiqué requirements.

A request received via a customer support ticket or from a different e-mail address may also be redirected so that the application can be completed using an appropriate method. Exercising these rights is not conditional on having a paid package or an active service.

2. Information to include in the application

• Full name and, for written applications, a signature.
• For citizens of the Republic of Türkiye, the Turkish identity number (T.C. Kimlik No.); for foreign nationals, nationality and passport number or, if any, identity number.
• The address for service of notices; if any, the e-mail address for notifications, phone/fax number and the preferred response method.
• Which of your rights you wish to exercise, and regarding which data or processing activity.
• If necessary, information/documents that support the request and are strictly relevant to it; in the case of representation, a document proving authority.

Identity verification is carried out in a manner that is appropriate and proportionate to the risk of the request. An unnecessary image of a full identity document or unrelated sensitive documents are not requested for every application. Do not send your account password or verification code.

3. Evaluation and response

Your request will be concluded as soon as possible depending on its nature, and within 30 days at the latest. The acceptance or the reasoned rejection is communicated in writing or electronically, taking into account the application/response method and appropriate verification. If the request is accepted, the necessary action is taken; to the extent applicable, notifying the relevant recipients is considered.

Applications are free of charge as a rule. Where additional costs are incurred, a fee may be charged only in accordance with the tariff and conditions set by the Personal Data Protection Board. Any fee charged for an application that arose from an error by the data controller is refunded. A deletion request does not mean that all records still subject to a statutory retention obligation will be deleted unconditionally; the reasons are explained.

4. Sample application and further rights

Subject: KVKK data subject application
Full name: …
Identity / foreign national identity details: …
Address for service: …
Registered e-mail and service/account matching details: …
The right I am requesting and the related processing: …
Response method: …
Date / signature (for written applications): …

This sample is provided for convenience; any other application text containing the same information may be used. If the application is rejected, answered inadequately or not answered in time, the right to file a complaint with the Board within the conditions and time limits set out in Article 14 of the Law, and other legal remedies, are reserved. Official information: KVKK obligation to respond to applications.